Customer Support
Contact Fjallraven
We are here to help with questions about your Fjallraven order, shipping updates, returns, exchanges, product details, and account support. Send us a message and our customer service team will reply as soon as possible.
Customer Service Hours
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
We typically respond within 24–48 hours. Messages sent outside business hours will be reviewed during the next available support period.
What to Include in Your Message
To help us review your request quickly, please include the details that best match your question.
- Your full name and the email address used at checkout.
- Your order number, if your question is about an existing order.
- A clear description of the issue or question.
- Product name, size, color, or style details when asking about an item.
- Photos, if they help explain a product, return, or exchange question.
How We Can Help
Order Support
Contact us with questions about order confirmation, order details, or help reviewing a purchase request.
Shipping Support
Reach out if you need help understanding shipping updates or checking details related to your order shipment.
Returns & Exchanges
We can help review return and exchange questions and guide you on what information to provide.
Product Questions
Ask us about Fjallraven product details, sizing questions, colors, styles, bags, clothing, accessories, or outdoor gear.
Account Help
Send us a message if you need support with account access, customer details, or order-related account questions.
General Support
If you are unsure where your question fits, email us and include as much detail as possible.
Use the Contact Form on This Page
You may also use the contact form on this page to send your request. Please make sure your email address is correct so our support team can reply to you.
For order-related support, including your order number and the email used at checkout can help us review your message more efficiently.
Your Privacy Matters
Information shared with Fjallraven customer support is used only to review and respond to your request. Please avoid sending payment card details or sensitive personal information through email or the contact form.
We are happy to help
Thank you for contacting Fjallraven. Whether you need help with an order, shipping, returns, exchanges, product questions, or account support, our team will review your message and reply within 24–48 hours.
