Return Eligibility

To qualify for a return, your item must meet the return conditions below. Items that do not meet these conditions may not be accepted.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, accessories, and packaging should be included when possible.
• The item must not show signs of wear, damage, alteration, washing, or misuse.
• Proof of purchase or order information may be required to process the return.

How to Start a Return

Customers must contact customer service before sending any return. Please do not ship your return until you have received return instructions and return details from our support team.

1. Email us at [email protected].
2. Include your order number, full name, email address used at checkout, and the item you would like to return.
3. Tell us the reason for your return request.
4. Wait for our customer service team to provide the correct return instructions and return details.
5. Pack the approved item securely and follow the instructions provided by customer service.

Return Shipping Cost

Fjallraven offers 30 Days Free Returns for eligible items. To receive the correct return instructions and return details, customers must contact customer service first at [email protected].

Please do not send returns to any address without approval from our customer service team.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window.
• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items missing original tags, labels, accessories, or packaging when required.
• Gift cards or digital products, if offered.
• Final sale or clearance items clearly marked as non-returnable, if applicable.
• Items returned without first contacting customer service for return instructions.

Final Sale and Clearance Items

Final sale items, if clearly marked at the time of purchase, may not be eligible for return or exchange. Clearance items may be subject to the same return rules as regular items unless they are specifically marked as final sale or non-returnable.

If you are unsure whether your item qualifies, please contact customer service before sending it back.

Refund Process

Once your return is received and inspected, we will review whether the item meets the return eligibility requirements. If approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card provider, or payment service may require additional time to post the refund to your account.

Exchanges

If you need a different size, color, or item, please contact our customer service team first. We will provide the correct return instructions and explain the next steps for your exchange request.

Exchanges are subject to item eligibility and availability. If an exchange cannot be completed, we may guide you through the return process instead.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos if available.

Please keep the item and packaging until our customer service team provides further instructions.

Contact Information

For return instructions, return details, refund questions, exchange requests, or help with damaged or wrong items, contact Fjallraven customer service:

Email: [email protected]