Order Processing Time

Fjallraven orders are typically processed within 1–3 days after your order is placed. Processing includes order review, payment confirmation, item preparation, and handoff for shipment.

Orders placed during weekends, holidays, high-volume periods, or promotional events may require additional handling time before shipment.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on destination, local delivery conditions, customs processing where applicable, weather, holidays, and other factors outside normal store operations.

Shipping Destinations

Fjallraven offers Free Worldwide Shipping. Orders may be shipped to available destinations worldwide, subject to order review, delivery availability, and any restrictions that may apply to a specific location.

If we are unable to deliver to the address provided, our customer service team may contact you for additional information or an alternative delivery solution.

Shipping Rates

Shipping is free worldwide. Fjallraven does not charge a separate standard shipping fee for eligible orders under this Free Worldwide Shipping service.

Tracking Your Order

Once your order has shipped, tracking information may be provided by email or through your order details when available. Tracking updates may take 1–3 days after shipment to appear or show movement.

If your tracking number does not update immediately, please allow the tracking system time to refresh before contacting customer service.

Wrong or Incomplete Address

Please review your shipping address carefully before placing an order. Fjallraven is not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided at checkout.

• Include the full recipient name.
• Enter the complete street address, apartment, suite, or unit number if applicable.
• Confirm city, state or region, postal code, and country.
• Use an email address where we can contact you about your order.

Customs, Duties, and Import Taxes

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be charged separately for customs duties, import taxes, brokerage fees, or other government charges under this shipping service. If you receive a notice requesting payment for these charges, please contact customer service before paying or taking further action.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact Fjallraven customer service so we can review the issue and provide guidance.

For faster assistance, please include:

• Your order number.
• The email address used at checkout.
• Your full shipping address.
• Tracking number, if available.
• Photos of damaged packaging or items, if applicable.
• A short description of the issue.

Delivery Delays

While estimated delivery time is 2–5 days after shipment, delays may happen because of weather, holidays, local delivery disruptions, incorrect addresses, customs review, or other events outside our control.

If your order is outside the estimated delivery window and tracking has not updated, contact us so we can help review the shipment information.

Contact Information

For shipping questions, tracking help, address issues, customs notices, delayed packages, or damaged deliveries, contact Fjallraven customer service:

Email: [email protected]